# Contact & support

Integration, payment and service enquiries.

Updated 8 October 2026

## Get in touch

Email: Support@resolvesignal.com

## What to include

For a payment issue, include the call ID, approximate time in UTC, error code and transaction hash if available. For integration questions, include the endpoint and a redacted error message. Do not send the business input or result unless it is essential and you have authority to disclose it.

## Keep credentials private

Never send private keys, seed phrases, API credentials, payment signatures, X-Request-Key or other access tokens. Support does not need your wallet recovery phrase.

## Payment recovery

An uncertain response is not evidence of non-payment. Reconcile the original call using your agent and existing request key. Do not buy another call to check the first one. The refund recovery guide describes the onchain fallback.

## Related resources

- [Email support](mailto:Support@resolvesignal.com)
- [API reference](https://resolvesignal.com/docs)
- [Refund recovery guide](/refund-recovery.md)
- [Refund policy](/refunds)