Updated 8 October 2026
Get in touch
Email: [email protected]
What to include
For a payment issue, include the call ID, approximate time in UTC, error code and transaction hash if available. For integration questions, include the endpoint and a redacted error message. Do not send the business input or result unless it is essential and you have authority to disclose it.
Keep credentials private
Never send private keys, seed phrases, API credentials, payment signatures, X-Request-Key or other access tokens. Support does not need your wallet recovery phrase.
Payment recovery
An uncertain response is not evidence of non-payment. Reconcile the original call using your agent and existing request key. Do not buy another call to check the first one. The refund recovery guide describes the onchain fallback.